The website marketplace.ccsen365.com and related services are made available to you in accordance with the following Terms & Conditions.
Please read them carefully before ordering. COLLECTIVOX [www.collectivox.com], is a civil association registered in Caracas, Edo. Miranda, Venezuela.

We periodically make amendments to the Terms and to the information contained in our website, so we advise you to check back often. Your statutory rights shall remain unaffected by these Terms & Conditions.

Acceptance of your Order

Once an order is placed you will receive a confirmation via e-mail acknowledging your details. This is an acknowledgment of your details and is not a confirmation of your order. A contract between you and marketplace.ccsen365.com is confirmed once you receive an email with your tracking information. We reserve the right not to accept your order if the item is out of stock, does not pass our quality checking stage, or if we are unable to obtain authorization for payment. All orders are subject to availability and confirmation of the order price. If items that you order are out of stock, subject to a delay or have pricing detail or description errors we will try to contact you at the email address you provided. If we cannot contact you in regards to our out of stock orders we will cancel these items within [48] hours.

We aim to dispatch all orders within 2-3 working days subject to credit clearance and address verification.

Please email us for your tracking information:  compras.marketplace@ccsen365.com

Refund & Return Policy

Thank you for shopping on marketplace.ccsen365.com

Make sure you are completely safe with the purchase of the product or products published on the site, as we do not accept refund of money.

Our return policy accepts changes due to defective products or mistakes in the dispatch. Within a period of no more than three [3] business days after receipt of the merchandise, you must request a return via mail compra.marketplace@ccsen365.com. Once the return has been accepted by marketplace.ccsen365.com, you must send back the product[s] within a period of no more than five [5] business days. We will cover return and new dispatch shipments as long as the reason for manufacturing defect or mistake in dispatch of the product [s] is verifiable. Some exceptions apply.

Payment Methods and Shipping

About our payment details, please refer to the page: https:/marketplace.ccsen365.com/form-of-payment-and-shipping

Jurisdiction

This website is controlled and operated by COLLECTIVOX A.C., in Venezuela.
These terms and conditions and all matters connected with any order you place in our website are governed by Venezuelan law.

Copyright Statement

This website is owned and operated by COLLECTIVOX in Venezuela. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to our civil association and authors, designers, photographers, allies, providers, etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of our civil association.

General

We may change or modify these Terms & Conditions at any time, and your continued use of this site following the change shall signify your agreement to be bound by the modified terms of conditions. Please read the Terms & Conditions and check back often.